Frequently Asked Questions

To provide the best level of care assistance, we require a 3-hour minimum each shift. The frequency of visits is flexible according to each client’s or family’s request. Contact us online or call us at 877.308.1212 to learn more.

We work with the following payment sources:

• Private pay
• MI Choice Waiver Program
• VA benefits
• Most private insurance plans
• Select long-term care insurance plans
• Multiple auto insurances (catastrophic claims)
• Workman’s compensation

Yes, for the safety and peace of mind of those we serve, each member of our care staff is fully bonded and insured.

No, our services are not covered by Medicare, Medicaid, or Blue Cross Blue Shield.

We begin with an initial phone interview, followed by an in-person interview. Those who pass these initial screenings are required to provide at least two professional/personal references, as well as go through the following background screenings:

• CHAMPS (The Community Health Automated Medicaid Processing System)
• Office of Inspector General (OIG) – annually
• Offender Tracking Information System (OTIS) – every 3 years
• Sex Offender Registry (SOR) – every 3 years
• Internet Criminal History Access Tool (ICHAT) – every 3 years
• Orsus Group – every 3 years
  • Motor Vehicle Record
  • SSN Address Trace
• CENA Certification Check – annually
• Professional License Check – annually
• Drug screenings as needed or upon suspicion

Rates vary depending on each person’s individual needs and location. Please contact us for a complimentary in-home consultation to obtain pricing for your particular needs. 

Upon hire, all of our care staff participate in a mandatory three-hour orientation. Ongoing training includes:

• Monthly in-services. Monthly in-services cover topics such as diagnosis-specific trainings, confidentiality, and more.
• Quarterly in-services. Quarterly in-services are centered on providing disease-specific training and information.
• Mandatory annual in-services. Annual in-services provide in-depth information on topics such as blood borne pathogens, HIPAA, and other industry and care specific subjects that are selected based on feedback from clients, caregivers, and payer sources.

Yes, depending on the payer source. The MI Choice Waiver Program (Medicaid) and VA will not allow us to provide services if not in the client’s personal home. However, private pay clients can receive services wherever they are residing – home, nursing home, hospital, or assisted living.

We are pleased to provide our professional home care and home health care services throughout northern lower Michigan, including the following counties:

• Northeast Michigan office: Alcona, Alpena, Cheboygan, Chippewa, Mackinac, Montmorency, Oscoda, Otsego, and Presque Isle counties
• Mid-Michigan office: Bay, Genesee, Gratiot, Huron, Isabella, Lapeer, Mecosta, Midland, Montcalm, Saginaw, Shiawassee, and Tuscola counties
• Northwest Michigan office: Antrim, Benzie, Charlevoix, Emmet, Grand Traverse, Kalkaska, Lake, Leelanau, Manistee, Mason, Missaukee, Osceola, and Wexford counties
• Central Michigan office: Arenac, Clare, Crawford, Gladwin, Iosco, Ogemaw, and Roscommon counties

For more information about our service areas, please visit our Locations page. Contact us online or call us at 877.308.1212 to get started.

If you notice a decline in a loved one’s ability to care for himself/herself, such as loss of weight, unkempt/unclean clothing, not bathing or brushing teeth, missing appointments, forgetting to take medications, not eating, decline in housekeeping, unpaid bills and unopened mail piling up, home care can help. Contact us online or call us at 877.308.1212 to learn how we can help.

We provide a full range of both non-medical and professional nursing care services. Our most common services include personal care, homemaking, respite, meal preparation, incidental transportation, medication management (nursing), foot care, and dressing changes. Visit our Home Care Services page for a full listing of ways that we can help you or someone you love. Contact us online or call us at 877.308.1212 to learn more about our home care services.

The more notice we have, the better, but we have been able to arrange services within 24 hours. Contact us online or call us at 877.308.1212 to get started.

Michigan does not issue a license for private duty home care agencies. However, we adhere to the most stringent standards for hiring and training our care team, and ours is a nurse-led company. Our CEO, Laura Alexander, is a Registered Nurse.

• We carefully and thoughtfully match caregivers with our clients. If a client ever feels that a particular caregiver is not a good match, we listen and work to make a better-suited match based on the client’s feedback.
• We strive to keep the same caregivers in the home when appropriate, to ensure continuity of care and client comfort.
• We’ve also developed several diagnosis-specific programs to help reduce hospitalizations and readmissions. We started tracking hospitalizations and readmissions in 2015. This is something almost no other agency in our area has done.

Contact us online or call us at 877.308.1212 to learn more about our home care agency.

• Home care allows individuals to remain in the comfort of the place they call home.
• Home care also provides assurance to families, case managers, and physicians that older adults are safe and receiving the necessary care to remain independent, and helps reduce hospitalizations and readmissions.

Contact us online or call us at 877.308.1212 to learn more about how home care can help you or a family member.

In-home care is available to any individual who is in need of care. We provide services to children as well as adults. Our clients include seniors who need a little extra assistance in their home, as well as individuals recovering from car accidents or those who were injured in work-place accidents. Contact us online or call us at 877.308.1212 to see if home care is right for you or a loved one.

There is an on-call supervisor who is available in case of emergencies after hours, on weekends, and on holidays. Simply call the main number for your office and a menu of options will be provided. Select the option that will allow you to speak to a supervisor immediately.

Caregivers, like all of us, experience illness and emergencies, and take time off for vacations. In the event your assigned caregiver is unavailable, we will find a replacement caregiver to cover the shift or contact you to discuss alternative options.